Refund policy

Order Cancellations / Returns

CANCELLATIONS

Orders may be canceled within 3 business days without penalty.

After 3 business days there is a cancellation fee of 25% of the sale price. The manufacturers have ordered parts for your item, employees have been paid to build it, equipment, buildings, tools, and machinery, have been put into place to make it happen.

Orders canceled that contain the following features have a 50% cancellation fee:

• Operating voltages other than 120V and 240V (this means 208V, 380V, 480V, 600V etc.)
• Special/Custom features (door changes, multi-zones that are non-standard, custom configurations, etc.)
• 28+” diameter models (mfrs. determination)
• Oval models (mfrs. determination)
• Manually operated models

All requests for cancellation must be received in writing via email to info@knightsfurnace.com. Cancellation requests via phone will not be accepted.

Waivers of penalty are at the sole discretion of the unit manufacturers and are implemented by Knights of Dallas Corp., and are determined on an individual basis. If a waiver is granted, a processing and administration fee of 10% will be deducted from the refund.

(These policies and procedures are at the sole discretion of the kiln manufacturers and Knights of Dallas Corp., and are subject to change.)

RETURNS

Before returning merchandise, YOU MUST call for authorization and instructions as we will need to obtain a "Return Goods Authorization" from the manufacturer. No cash refunds.

All returned merchandise is subject to a restocking charge. Units may only be returned within 5 days of delivery, after 5 days no returns will be processed.

There is a 25% restocking fee + shipping and handling both ways for returned or refused shipments on the following products:

• All non-oven/furnace products
• Oven/Furnace/Kiln models that are built in 120V or 240V single phase design (except as noted below)

There is a 50% restocking fee + shipping and handling both ways for returned or refused shipments on the following products:

• Operating voltages other than 120V and 240V (this means 208V, 480V, 600V etc.)
• Special/Custom features (door changes, multi-zones that are non-standard, custom configurations, etc.)
• 28+” diameter models
• Oval models
• Manually operated models 

Restocking fees do not include shipments that are refused for damage that isn't signed for by the consignee. However, if freight is refused for damage and there is none, restocking fees will apply. This determination will be at the sole discretion of the manufacturer.

Parts have a restocking fee of 25%+ shipping if you need to return them, so shop wisely! Shipping fees will not be refunded.

(These policies and procedures are at the sole discretion of the kiln manufacturers and Knights of Dallas Corp., and are subject to change.)

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.